Summer Drink Event 2025

ITSMF Belgium is launching its ONSITE #summerdrink 2025 on Wednesday 27/08.

It will be an afternoon/evening to remember and it will be interactive.
Promised!
The place to be :
Culliganlaan 1D 1831 Diegem, curtesy of our Silver sponsor CEGEKA.
Our doors open from 14:30.


At 15:00 we start with an introduction presentation and some really exciting news.


Next we have 3 presentations to nurture your brains.
– Best practice evolutions, from past to the near future.
– The Shiny New Thing Survey
o What is the global scoring?
o How did your answers translate it to the Belgian scoring?
o And how can we improve?

Break
– Service Management, Service Integration and NIS2. Best friends?
Dinner
– And after dinner we have planned some speed sessions.
There will be flip-charts with each a burning question. We split in groups and you get 10 minutes to voice your opinion. Then you move to the next.
Afterwards there is a wrap-up per question.
An ideal closure to take it further during the networking.
Doors close at 21:00.


Entrance fee :
itSMF Belgium members : FREE
Non-members : €50 or if combined with a new membership €150, which grants you €20 reduction.
For registration, please email eddy@itsmf.be with summerdrink2025 as subject.
For itSMF Belgium members, you are automatically registered. No-show on the day
of the event, will result in €50 fine, if the participation was not cancelled.


For non-members, next to the email, please transfer the selected fee to
IBAN: BE17 7310 3904 7121. As soon as the transfer is received, you are considered registered.


You will receive all details of the event the week prior to the summer drink.
itSMF Belgium is looking forward meeting you!

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Knowledge does not come on command! by Dave Snowden – 19/6 at 18:00 CET

If anyone is linked to this years event theme ‘Complexity’, Dave Snowden would definitely take the top spot. We are more than thrilled to have him as a guest speaker for our June event.

When 19/6 at 18:00 CET

REGISTER HERE

As it is virtual, this event is free to enter.

Join us when he discusses how knowledge manifests itself and how the different Cynefin domains will influence the emergence of knowlegde.

Knowledge is something you can capture proactively and have it put on paper. That is the ultimate goal from management to drive knowledge sharing.
In this session Dave Snowden will share his experience why this is not the case. His 7 principles of knowledge management will make you understand why this is even unrealistic.
Understanding this, Dave will take it one step further to explain what the influence is of the Cynefin domains on knowledge and how that context will require you to manage knowledge appearance differently.

Bio

David John Snowden (born 1954) is a Welshmanagement consultant and researcher in the field of knowledge management and the application of complexity science. Known for the development of the Cynefin framework,[1] Snowden is the founder and chief scientific officer of The Cynefin Company, a Singapore-based management-consulting firm specialising in complexity and sensemaking.[2]

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Major Trends and Developments in ITSM – Wednesday 21/05 @ 18:00 CET

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itSMF Belgium is pleased, once again, to invite Rob Akershoek on stage. Lots of technical enablement has reached, or will reach, the world of IT Service Management. Join this webinar were Rob shares his insights on all essential trends shaping ITSM today, tomorrow and in the coming years.

This is a virtual session, free access with registration.

The world of IT Service Management (ITSM) is evolving at a rapid pace, join this webinar to learn about all essential trends shaping ITSM in the coming years.
The last few years we witnessed many new trends and developments such as leveraging AI/GenAI in ITSM, Observability, FinOps, SBOM, Compliance by Design, Zero Trust, Digital Experience Management and XLA, Product-Centric Operating Models, Humansing IT and many more.


Join this webinar to get a comprehensive overview of all major trends shaping the future of ITSM and how these are connected to optimize your IT value streams.
After attending this webinar, you’ll be fully up-to-speed with all trends and developments that you as an ITSM practitioner need to be aware of. As well as get an understanding of the vital role these developments can play to shape your future IT organization and streamline your end-to-end value streams.

Rob Akershoek is senior IT Management / DevOps architect at DXC and Co-Chair of the IT4IT Forum within The Open Group. He was acknowledged as one of the Top 25 Thought Leaders in 2024 published by HDI. He is architecting the new IT organisation combining standards, practices, and concepts such as the IT4IT standard, TOGAF, Scaled Agile Frameworks (such as SAFe), Agile Development, SCRUM, Site Reliability Engineering (SRE), DevOps and Continuous Delivery, Security Management with established IT service management methodologies (ITIL 4).

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Why people resist change and how we can overcome it? – Tuesday 22/04 @18:00

itSMF Belgium is pleased to invite Lucy Grimwade on the virtual scene.
On Tuesday 22/04 at 18:00 CET she will share her view on the dynamics between change and people. A very relevant topic indeed in today’s economic situation.

REGISTER HERE


This session explores the psychology behind resistance to change and provides
practical strategies to help individuals and organisations navigate transitions more
effectively.


Key Themes Covered:
– Why people resist change – Fear of the unknown, loss of control, lack of trust,
habit, increased workload, and poor communication.
– How to overcome resistance – Reframing change as an opportunity, getting
involved, building psychological safety, clear communication, breaking change
into small steps, and recognising adaptability.
– Actionable takeaways: Practical steps for embracing change, supporting
teams through transitions, and making change a positive experience.

For our members :
Raffle of the book she wrote : “Allyship Actually”


Bio: 


Lucy Grimwade is a Change Strategist, Coach and Storyteller who helps businesses
and individuals navigate transformation— without the stress or the talent drain.
She cuts through the chaos of change with a people-first approach — because
processes don’t resist change, but, people often do. Whether she’s guiding
organisations through complex transitions or empowering individuals to take control
of their careers, Lucy brings clarity, structure, and just the right mix of strategy and
straight-talking advice to help deliver successful and sustainable change.

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Connecting Risk & Compliance with ITSM – 21/03 @11:00 CET (1Hour)

REGISTER HERE

This webinar series aims to connect service management and architecture
professionals and their communities.
Organized by:  itSMF International (https://www.itsmfi.org/) and The Open Group
(https://www.opengroup.org/)
Platform: Teams Meeting. Contact eddy@itsmf.be for the link of this event.
Put „Conneceting risk & Compliance“ in the subject of your email.


Length: 1 hour

Introduction: This is series of webinars focused on connecting the various
disciplines in IT management, breaking down the silos to optimize and streamline IT
management. This initiative is a joint effort by The Open Group and itSMF
International.

Agenda:

  1. Welcome & Introduction – Why this topic? Patrik Solc, itSMF International
  2. Integrate Risk Management into ITSM Rob Akershoek, Co-Chair IT4IT Forum
    within The Open Group
    Overview of risk and compliance frameworks, practices and regulatory
    requirements. How to integrate risk and compliance into your Enterprise
    Architecture and ITSM practices?
  3. Integrate data privacy & data governance into EA/CMDB, Prof. Dr. Andreas
    Hartmann, HTWK Leipzig, Fakultät Digitale Transformation. Impact of data
    compliance and governance for IT management.
  4. Customer Use Case – Mário Patoprstý, Enterprise Architect, Tatra bank.
    Managing risk and compliance by connecting risks to your Enterprise Architecture
    system and CMDB (including DORA Act).
  5. Q&A At the end of the presentations, there will be a Q&A session and an
    opportunity to identify additional topics for future webinars.


The need to integrate Risk & Compliance with Enterprise Archietcture and ITSM
Managing risk and compliance is becoming more and more challenging.
Organizations are managing more and more digital products and services, more
components, more vendors, more integrations, more changes while we face increasing
security threats and need to comply with increasing regulatory requirements.
Risk management is often a silo within an organization. To become successful risk and
compliance management must be part of EA and ITSM.
Key questions to be answered?

  • How can we handle this increasing challenge for managing risks?
  • How do we ensure compliance to regulatory requirements such as GDPR, NIS2,
    DORA Act, AI Act, etc.?
  • How to get more insight in the complex IT-ecosystem and associated risks?
  • How to embed risk and compliance into ITSM? How to delivery faster and safer?

Risk management is maintaining their own policy and control framework, having their
own tools and practices. Risk management acts as a silo. As a result, an organization
doesn’t have an integrated view of how digital products and services comply to policies
and controls. What services are critical? What services are at risk? What is being done
to reduce risks?
Most often Enterprise Architects, Product Owners and ITSM practitioners are not aware
about all policies and controls, how ensure compliance, etc. This causes friction, delays
and a lot of manual effort.
A new approach is needed to managing digital. An approach where risk & compliance is
fully integrated with Enterprise Architecture, DevOps and IT Service Management.
Join this webinar to learn about how to get IT in control.

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Shift-left & beyond. Thursday 27/02 @ 18:00CET

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It is with great pleasure that we can introduce yet another thought provoking session of our sponsor 2GRIPS. This time they will take Shift Left to the next level.

As this is a virtual event, seats are free.  Claim it when the registration is opened.
The event date is : Thursday 27/02 starting at 18:00CET

Description

Join us for an engaging and interactive session on ‘shift-left’ that promises some unexpected twists. It will be a journey of discovery for all participants. We’ll start with a high-level overview and navigate through the concepts without getting bogged down in details or specific use cases. We’re not afraid to explore philosophical or futuristic angles either. This session welcomes anyone eager to embrace a unique approach to ‘shift-left’.

Key takeaways

• The concept is older than you might expect.
• Shift left from various perspectives.
• Humans are and (could) stay relevant.
• How to make a well-thought-out shift-left approach.
• Discover the opposite.

Presented by: Patrick Belmans – Senior Service Management Consultant at 2Grips

Speaker bio

WHAT I DO: I help organisations with their service management. My professional journey began nearly two decades ago with roles in support environments. It evolved to configure ITSM tooling and provide framework and service management guidance.

HOW I DO IT: Getting people inspired, motivated, and engaged. Therefore, I have committed myself to continually enhancing my professional and personal development to ensure that I age in years and wisdom.

WHY I’M DOING IT: To create a positive work atmosphere that boosts job satisfaction and individual (and thus organisational) growth. By clarifying what sensible service management is.

  • Lifetime hobby: Music collector
  • Nice hobby: Cooking enthusiast
  • Dangerous hobby: Work and professional crusade.
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Selling XLA to C-level – 29/01@17:30

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The event line-up for 2025 starts strong. It is with great pleasure that we can
introduce a regular on the scene, Mark Smalley.
WHEN : Wednesday 29/01 staring at 17:30
HOW : Virtually, this makes it a free event to attend.


Mark Smalley has done a deep dive in XLA and what the potential challenges are to
make it an enabling concept. As always, having senior management on board is a
crucial factor. And Mark would love to share his thoughts with you.

XLA represents a significant shift in IT service management, moving from a
technology-centric approach to a human-centric one that prioritizes user satisfaction
and business impact. While XLA is gaining recognition and adoption, selling the
concept to C-level executives requires a strategic approach that addresses both
business concerns and personal corporate politics. IT managers and consultants
must therefore create a narrative that demonstrates clear business value, navigates
political considerations, and addresses implementation concerns. Mark Smalley will
share his thoughts on this challenge, based on his latest book.


BIO

Mark Smalley, also known as The IT Paradigmologist, helps IT people understand
service. People collaborate with Mark to discover where they are and to visualize
where they want to be. Mark is a writer, speaker and coach at Smalley.IT and has
contributed to the professional development of digital and IT service management in
more than thirty countries.


RAFFLE : 5 attending members of the itSMF Belgium chapter can win a copy of the
book.

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itSMF Webinar: Connecting Enterprise Architecture and IT Service Management – 8th of November, 11:00 AM

itSMF Webinar: Connecting Enterprise Architecture and IT Service Management

When: Friday, 8th of November, 11:00 AM to 12:00 PM CET (10:00 AM – 11:00 AM UK time)
Why: This webinar series aims to engage service management and architecture
professionals and their communities. These topics are frequently encountered, especially in
large companies.
Organized by: The Open Group and itSMF International for itSMF members.
Length: 1 hour

REGISTER HERE

Agenda:

  1. Welcome & Introduction – Why this topic? Patrik Solc, itSMF International
  2. Setting the scene – Connecting Enterprise Architecture and IT Service
    Management. Rob Akershoek, Co-Chair IT4IT Forum within The Open Group
  3. DORA the Explorer: Navigating ICT Asset Criticality with EA and ITSMF / Tomas
    Hornicek, itSMF Slovakia, Enterprise Architect at VÚB banka
  4. Customer Use Case – Allianz / Sok CHHIM, Enterprise Architect at Allianz
  5. Q&A
    At the end of the presentations, there will be a Q&A session and an opportunity to
    identify additional topics for future webinars.
    Introduction: This is the first webinar in a series focused on aligning Enterprise Architecture
    with IT Service Management. This initiative is a joint effort by The Open Group and itSMF
    International.
    The Enterprise Architecture (EA) function and IT Service Management (ITSM) often operate
    in separate “worlds” within the IT-organization. Many issues in IT management can be traced
    back to the disconnection between these two functions. Architects follow their own practices,
    such as TOGAF and ArchiMate, and use specialized tools (an EA-system) to manage the
    business and IT architecture. Meanwhile, ITSM practitioners adhere to frameworks like ITIL
    4 and utilize tools such as a IT Service Management system and the Configuration
    Management Database (CMDB).

Each having their own processes, tools, and data models to manage the technology
landscape. As a result, an organization doesn’t have an integrated view of how IT enables
the business, from a business process down to the applications, to underlying technologies
and infrastructure resources. The EA system and CMDB are incomplete and out-dated
resulting into higher costs, increased technology risks, security issues, unplanned outages
and poor customer experience.

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Knowledge Management, Why, What, How and Why… Tuesday 26/11 @18h00 CET

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Ever wondered why so many people talk about how important information and knowledge sharing is but, when push comes to shove, they don’t actually do anything about it? 

What the reason is you feel like repeating the same thing over and over and over again?

How comes there are so many different tools and approaches and innovations in the field?

And why those never seem to change or solve anything? 

Join me for a trip down memory lane, to where it all started, how it (d)evolved and hopefully to gain some insights on what’s next in Knowledge Management.

Bernard Niedworak is a 30-something Solution Analyst and Coach, with a background in Operational Support and Management.

He leverages his operational and functional experience to act as a bridge between business stakeholders and technical teams. 

This has led him more often than not to look at how information is being processed and shared, which has given him a lot to rant talk about. 

This event is brought to us courtesy of our sponsor: Devoteam.

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Co-Creating Value in Organisations – Thursday 26/09 at 18:00 CET

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ItSMF Belgium is pleased to announce David Barrow as our September speaker. He is a reference in the Service Management community. He always surprises me with his way of looking at the topic and this pragmatic approach to move things forward.

Bonus for our members: 5 lucky winners will receive a copy of his book: ‘Co-creating value in organisations with ITIL 4’

When : Thursday 26/09 at 18:00 CET

Where : Virtual

This presentation is based on the book of the same name and delves into business cases from 6 organisations (4 global, 2 Public Sector) we’ll discuss our favourite condiments and how asking ‘What does Value mean to you’ and forming a Community of Practice can yield great results and step you and your organisation towards transformational change.           

David Barrow recently celebrated 30 years of working in the IT service industry. His career started with building personal computers and has since evolved to working with high-performing global teams across various industries in complex environments. He focuses on delivering value to colleagues, customers, and partners. David is an ITIL 4 Master and Ambassador, recognised by BCS, The Chartered Institute for IT, as a Chartered IT Professional and Fellow.  David has presented to global C-Level audiences the ‘10 Steps to Digital Transformation with EXIN and the IFDC. David is also a committee member of the British Standards Institute (BSI), British Computer Society (BCS) & International Organization for Standardization (ISO), discussing all things service management.

In 2022, David published ‘Co-creating value in organisations with ITIL 4’, released via The Stationery Office (TSO) under license by AXELOS and PeopleCert and in 2024 published ‘An Education in Service Management’.

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