Masterclass: Humanising IT™, the experience led ITSM Framework – on 23/10 in Diegem

Oktober will be another experience to remember. We are pleased to organise a workshop on Humanising IT™. And to make it more exciting, no one other than the creator of the framework will facilitate this masterclass.

Get submerged in a new way of looking at Service Management on 23/10 in Diegem.
More organisational details will follow.

Masterclass: Humanising IT™, the experience led ITSM Framework

Experience has become the buzzword.
But today, expectations have changed. IT services aren’t just judged by uptime they’re judged by how they feel to the people using them.
In this must-join session for all IT professionals, Katrina Macdermid introduces a practical way forward.

You’ll discover how the Humanising IT™ Double Diamond Framework blends ITSM with human-centered design to help teams move beyond process compliance and start designing services that work — for users, staff, and vendors alike.
–  Diamond One helps us slow down to understand and define the right problem—using techniques like RIPP (Recognising the Initial Perceived Problem), stakeholder journeys, and empathy-based research.
–  Diamond Two is where we deliver solutions that respect both user needs and operational realities—framing, synthesising, and prioritising what matters most.

If you work in IT and care about outcomes, not just operations this session is for you.

Katrina Macdermid is the creator of Humanising IT™, co-founder of HIT Global,
and a contributing author to ITIL 4. A globally recognised voice in IT service design,
she helps organisations move beyond process and technology — to create services
that truly work for people. Katrina has trained thousands of IT professionals and is
now leading the charge in the redesign of ITSM.